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AODA Multi-Year Plan

Spring Valley Gardens is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.

The plan is reviewed and updated at least once every 5 years.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Section 1: Past Achievements to Remove and Prevent Barriers________________________________

Customer Service

All employees are provided the policy to be reviewed and signed off on.

Information and Communication

Process for receiving and responding to feedback has been granted through a specific email address and upon request provision or arrangement for accessible formats and communications supports are given.


All recruitment sites and documents have clear verbiage indicating our availability to accommodate any applicant with a disability throughout the recruitment process.

All candidates, through the recruitment process, are notified that accommodations are available for anyone that requires it. If a candidate is selected, we consult with them in arranging any provisions that are required.


All employees are provided the policy to be reviewed and signed off on.


All requests made for accommodations are reviewed promptly, individuals making the request are consulted and appropriate accommodations are met with no costs to the individual(s) making the request.

Section 2: Strategies and Actions_________________________________________________________

Customer Service

Spring Valley Gardens is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services, and facilities to people with disabilities with the same high quality and timeliness as others.

Information and Communications

Spring Valley Gardens is committed to making our information and communication accessible to people with disabilities. For example, Audio or Large Print versions will be available upon request. We post necessary documents on our website.


Spring Valley Gardens is committed to fair and accessible employment practices.


Spring Valley Gardens is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. Participants and dates of training sessions will be recorded.

Design of Public Spaces

Spring Valley Gardens is committed to adding one handicap parking space at all our locations.

For More Information___________________________________________________________________

For more information on this accessibility plan and to provide feedback, please contact:

Contact Name: Jeff DeJongh

Email Address: jeff@springvalleygardens.ca

Phone Number: 905 246 8382

Standard and accessible formats of this document are free on request from:

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